Here are answers to some frequently asked questions to help you navigate the Festival.
Q. I am a member and I’m having trouble logging in to receive my discounts.
A. Please click here for FAQ’s for members.
Q. I am trying to purchase tickets but the website says “Standby Only”. What does this mean?
A. Standby Only means that advance tickets are no longer available for that screening. We encourage you to come to the theater 30 minutes before the scheduled screening and wait in the Standby Line. Available seats will be released to the Standby Line 5 minutes before show time. It is very likely you will be able to get a ticket although we can not guarantee it. PLEASE NOTE: All Standby tickets will be charged at full price and for CASH ONLY to expedite the process.
Q. What are your COVID policies?
A. All Montclair Film Festival patrons must be fully vaccinated with an FDA or WHO authorized COVID vaccine (2 weeks after second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine (J&J)). You must show proof of vaccination and government-issued photo ID to enter any festival venues. All patrons are required to wear masks while in the venue except when actively eating or drinking. Please click here to read all of our COVID policies.
Q. Are there any programs for children under 12 and others who are not vaccinated?
A. Yes, there is a FREE outdoor screening of THE MITCHELLS VS. THE MACHINES on Friday, October 22nd. Click here for details and to reserve tickets.
Q. What films are screening virtually during the festival?
A. Click here to see all of the films you can purchase and watch virtually. Many of them are shorts programs.
Q. How do shorts work?
A. All short films are programmed in a shorts program with other shorts. When you purchase a ticket to a specific short, you are purchasing a ticket to that whole shorts program.
Q. Where is your box office located?
A. Our festival box office is located in the outer lobby of the Clairidge Cinema located at 486 Bloomfield Avenue. Please use the Bloomfield Avenue entrance only for now. For pre-festival sales, the box office is open Mon-Sat. 12 pm – 5 pm.
Q. Are you selling festival merchandise this year and, if so, where can I buy some?
A. Yes, we have some great festival merchandise for sale this year. It is available pre-festival during box office hours: Monday-Saturday from 12 pm – 5 pm.
Q. Will concessions be available for purchase at your venues?
A. Concessions will be available for purchase at The Clairidge. The Wellmont will have cash bars open but there is no food for sale. There are no concessions at MKA.
Q. I was told that I have free vouchers in my account. How do I use them?
A. Make sure you log into your account and then select the films you’d like to see. When you check out, the price will zero out for as many vouchers as you have.
Q. Do I have to print my tickets or can I get them scanned from my phone?
A. You can have them scanned from your phone. Just make sure you have the PDF of your ticket – your confirmation email is not a ticket.
Q. I have been given an EXPRESS PASS badge, what does that mean?
A. An Express Pass badge allows you to wait in the Express Pass badge line that will open to the theater ahead of the ticket holder line. The Express Pass badge does NOT give you free access, you must have a ticket. Badges are non-transferrable. If you’d like to know how to get an Express Pass badge, please view our menu of benefits or reach out to us at firstname.lastname@example.org.
Q. I have an ALL ACCESS badge, what does that mean?
A. That means that you are among our most generous supporters and can not only use the Express Pass line but you can see anything you’d like throughout the festival without a ticket. However, if you know what you would like to see, we recommend letting us know ahead of time and allowing us to get you tickets for ease of operations. This is especially true in venues with reserved seating. Badges are non-transferrable. If you’d like to know how to get an All Access badge, please view our menu of benefits or reach out to us at email@example.com.
Q. I’d like to purchase a gift for someone to enjoy the festival or other Montclair Film programming, what do you recommend?